Paypal and CyberSecurity Malaysia's Top Tips
For shopping safely online this festive season

CyberSafe & PayPal - Safe Online Shopping Month

Online Shopping Safety Tips

  • Audit, Audit, Audit - Complete an audit of where your details are held online and on your mobile devices and delete anything that is unnecessary. Remove yourself from old mailing lists and consolidate your details using trusted tools to store your personal financial information securely. Always think twice before entering details online - never click 'remember my details' on sites, and ensure that your privacy settings are activated on social networking sites.
    Employ password etiquette - Using an obvious password like "password" or the name or birthday of a family member is a very common mistake. Instead, use a strong password which includes a combination of upper and lowercase letters and numbers. Tier your passwords depending on the sensitivity of the information you are sharing, never auto save your passwords on websites, and change them every few months. Finally, never keep your personal information documented in any one place on your computer.
    Protect your digital footprint and use a digital wallet when transacting online – It's easy to get carried away shopping for gifts online as you jump from one online store to the next. Avoid sharing personal information online where possible. Using PayPal – you never have to enter your financial information online, letting you shop safely and securely this festive season.
    Browse safely, look for trusted sites - always look for the padlock icon on sites before entering your account information and password. Also look for websites that start with "https" as they provide an additional layer of encryption often used for online payment transactions and for sensitive transactions in corporate information systems.
    Check your e-statements - Go online regularly and look at electronic statements for your credit card, debit card, and PayPal accounts. Make sure you don't see any fraudulent charges. If you do see something wrong, address the matter quickly. In the case of credit cards, don't pay the bill until you know all your charges are accurate.
Did you know?
  • The size of the Malaysian online shopping market reached RM1.8 billion in 2010 and PayPal estimates the market to grow to RM5 billion in 2014.
  • There were 1.1 million Malaysian online shoppers last year (above the age of 18 years old) with an average annual spend of RM2,461 per head.
  • Malaysians spent the majority of their online retail purchases worth RM825 million on local websites (45%), compared to RM627 million on overseas websites (35%).
  • Online purchases for clothing, shoes and accessories were more on local websites - RM48 million as compared to overseas websites - RM41 million.

Mobile Shopping Safety Tips

Lock and password protect your phone – It's the most important thing you can do to ensure security on your mobile device. Use a PIN/password on your device and set it to time-out so it locks automatically. Set your maximum number of incorrect password submissions to no more than three. In addition, use a digital wallet that does not store your sensitive financial info on the mobile device. If your phone is lost or stolen, thieves won't be able to access your personal information and accounts.
Beware of smishing – It starts with a simple SMS (text) message from a sender trying to bait you to divulge your personal information. The "hook" to capture your personal information is in a URL you link to, or a phone number which prompts you for your personal details, credit card number, PIN or other personal information. Some examples of smishing messages are: "We're confirming you've signed up for our spa service. You will be charged RM2/day unless you cancel your order on this URL"; or "(Name of popular online bank) is confirming that you have purchased a RM 100 item from (name of popular company). Visit www.?????.com if you did not make this online purchase." Never click on such links or call a number if you suspect you've received a smishing text. Instead call the number you have on file for your financial institution.
"APP-ly" common sense – When choosing apps to download, use common sense. Purchase or download apps from well-known, reliable companies or do your research – such as checking reviews- before downloading an app from an unknown source. Use the most up-to-date version of an app. Unknown or repackaged apps can be armed with malware able to steal details from a user's phone.
Install updates ASAP – When you receive an upgrade notification on your mobile device, install it immediately. Whether it's an operating system update, or an updated APP, install it. With every upgrade, providers are closing security gaps which can make your device more vulnerable to security breaches.

Online Gift Shopping Tips

  • Bag yourself a bargain online – Beat the traffic, crowds and long parking lines at malls to shop online this festive season. Some of the best deals can be found online. Do your research and try and look for deals that include free shipping.
  • Return to Sender – Many online stores offer refunds or credit within a certain timeframe of the item being bought. Some stores extend their return and refund policies to account for the festive season or Christmas period. If you're buying a gift that may be returned at a later date – make sure you double check the returns policy.
  • Gift wrap – Check out gift wrapping options online. This isn't always an added expense, some retailers offer free gift wrapping services when you spend over a certain amount, saving you precious time this festive season.
  • Get Personal – Loved ones like to receive heart felt gifts and there are lots of online stores that offer personalised gifts, from jewellery to T-shirts to even etching on gadgets thereby giving you the extra opportunity to show you care this festive season.